Giving your software the title of a whole Category of software is quite a bold move. Their title”LiveChat” certainly sends out a message:”we want to shape the marketplace .” We’ll find out whether that’s true. Stripcams
It’s worth noting that unlike other providers in this area, LiveChat bills you per concurrent user. That means one seat may be used by numerous agents, which is very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. Should you want more than just four topics and a full discussion history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction in Addition to a job scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 a month.
We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts assess it in their reviews, but also to discover if the actual people and businesses which purchase it are actually happy with the product. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a wide selection of social networking websites. The data is then presented in an easy to digest form revealing how many people had positive and negative encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform empowers you and your team to converse to clients and potential customers directly on your sites and in real time.
There are three main components of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross-platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of features and Abilities, and likely the greatest number of tools one of the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and much more.
Additionally, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Aside from English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become among the most outstanding enterprise chat solutions relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You are able to check if they are utilizing shopping cart, or even abandoning an arrangement –and invite them to talk if they do. Your helpdesk team representative can speak to more people in less time compared with a phone agent. The software can quickly create reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the speed of your team’s answers and assess how to improve your service. Stripcams
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing system built into the stage. For this alone, you acquire a substantial edge over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone can’t manage, and lets you get rid of long queues while engaging clients with your quick replies. Its ticket management capacity allows to supply tickets from discussion and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports which can be used to spot areas that can be optimized and improved. It’s possible to quantify chat duration, first reaction times, and queued visitors. These reports, along with staffing prediction, can help you correct the amount of agents to cover all chats. Customers can also find the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window types (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and management for example readily altering any part of the chat window, both regarding looks in addition to behavior. You can even add your own social networking buttons so that your clients can reach your fan page straight from discussion, and also customize agent profiles not just with titles and names but also with real photos to find the best outcomes. Further, you have to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for e commerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and service providing you not just an efficient and dependable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code onto your sites and you’re good to go, permitting a real-time tool to engage and interact with your customers or clients, and quantifying the outcomes of these participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your internet business. Stripcams
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees in the background she was asking for a return policy. As he anticipates — she wants to reunite her shoes. As it’s Simon who deals with yields, Dave transfers Jane to Simon. Dave also tags the chat as”yield”.
Features: chat history, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a particular product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a positive feedback about company’s customer service.
Features: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what’s store’s return policy. She needs an answer to her question when possible but she does not like making calls. Fortunately, she is able to begin a conversation with a live conversation agent. Jane types in her question oblivious that Dave can already see what she’s writing. As her query is quite a common person, Dave enters a previously saved message, so he does not have to write it on. Jane sends her message and inside a second she receives a link to the return coverage and a complete explanation of steps she needs to take. She completes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the subsequent SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (roughly $39 billed monthly) Ideal for full-time assistance team
Company Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is one of the goods we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go into this station and can be handled more easily by your team with different statuses (open, pending, solved).
It is not the cheapest live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I believe that they would have to look no more. Stripcams