Intro Stunlock Studios Livechat
Giving your software the name of a whole Category of software is quite a daring move. Their title”LiveChat” certainly sends out a message:”we want to shape the market.” We’ll figure out if that is true. Stunlock Studios Livechat
It is worth noting that unlike other providers in this area, LiveChat bills you per concurrent user. That means one seat may be used by numerous agents, which is very advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. If you want more than just four themes and a complete discussion history, you ought to have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and provides a staffing prediction as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 a month.
We know that when you make a decision to buy Live Chat Software it is important not only to see how experts assess it in their reviews, but also to find out whether the real people and businesses that buy it are actually happy with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a wide selection of social media sites. The data is then presented in an easy to digest form revealing how many individuals had negative and positive encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It comes with tools which you can use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your staff to converse to customers and potential clients directly on your sites and in real time.
There are three main elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of features and Capabilities, and probably the most number of tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, client engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time website traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Besides English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become among the very outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You can check if they are using shopping cart, or abandoning an arrangement –and invite them to talk if they do. Your helpdesk team agent can talk to more people in less time compared using a telephone representative. The program can quickly generate reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the rate of your team’s answers and assess how to improve the ceremony. Stunlock Studios Livechat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing system built into the stage. For this , you acquire a significant edge over your competitors, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone cannot handle, and lets you get rid of long queues while engaging customers with your quick answers. Its ticket management capability allows to supply tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that can be used to spot areas which may be improved and optimized. It’s possible to measure chat duration, first reaction times, and traffic traffic. These reports, together with staffing prediction, can help you correct the amount of agents to cover all chats. Customers can also find the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management for example readily changing any part of the chat window, both in terms of appearances as well as behavior. You could also add your own social networking buttons so your customers can reach your fan page straight from discussion, and also customize agent profiles not just with titles and names but also with real photographs to get the best outcomes. Further, you have to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and service providing you not just an efficient and dependable communications platform with your customers, but also goals and revenue tracker. Embedding a few lines of code onto your own sites and you are good to go, allowing a real-time tool to participate and interact with your visitors or customers, and measuring the outcomes of these engagement. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime global access and operation for your internet business. Stunlock Studios Livechat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a conversation from Jane. He sees in the history she had been requesting a return policy. As he anticipates — she wants to reunite her shoes. As it is Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the chat because”return”.
Features: chat history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ action on the website. He finds John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a positive comments about company’s customer services.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what’s shop’s return policy. She wants an reply to her question when possible but she doesn’t like making calls. Fortunately, she is able to start a conversation with a live chat representative. Jane types inside her question unaware that Dave can already see what she is writing. As her query is rather a common one, Dave enters a previously saved material, so that he does not have to write it over. Jane sends her message and within a second she gets a link to the return coverage along with a complete explanation of steps she should take. She completes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed yearly ) Ideal for fulltime support team
Company Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies
LiveChat is among the products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We’re also surprised that in comparison to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with various statuses (open, pending( solved).
It is not the most affordable live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I believe they would need to look no more. Stunlock Studios Livechat