Why Select Crisp? Sub For Sub Websites
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup too. You may understand how to compare live chats and which metrics might be important for you too. Sub For Sub Websites
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had that feature, a few at higher price tagsothers combined with a badly executed search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we make because we really want to make contact with them all. Endless contacts was what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They believe the identical way we do at Storyblokwe do not wish to restrict the consumer to the usage of this machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the very first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics those live talks offer. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we like to send certain emails to specific target groups and again: we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Interesting, it is something that you can control. You could choose one account for the whole team (which can be cheap with most options ), or you might go for one seat for every team member. Since we want to get that personal approach to our customers the notion of using one account for the whole group was dropped instantly. We’ve begun to compare the very first paid program against most of the high tier programs to see how the cost scales . The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for analyzing. Sub For Sub Websites
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our tools – so we concentrated on how they work and perform together with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier plans and attribute together with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we didn’t need but would need to cover. We’re glad to state we think we have the best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients that are looking for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful we made that decision. If you have a query or want to inform us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Sub For Sub Websites