Overview Support Chat App
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat which can be found on your website is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Support Chat App
The Live chat app itself is a great deal more involved than your normal client. You’ll have the ability to see every one of those visitors that are on your site at any particular time, in addition to their own IP address, their referral origin, their regional time, operating system and a whole lot more. While some of the information will be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a site that seems somewhat old fashioned. It looks like it is full of ads, except it is only a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, like customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving agents. The other representative can follow-up the case and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Support Chat App
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character here might not have any effect on customer service on your site, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is the best option or all of the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info provides you an insight into what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the application, you may find there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and support that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period if you would like to keep from that point. Support Chat App