Why Select Crisp? Support Chat Program
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the perfect decision for your company and startup too. You may know how to compare live chats and which metrics could be significant for you also. Support Chat Program
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the advantage. Our choice was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live talks we attempted had that feature, a few at higher price tags, others together with a poorly executed search feature, therefore the history was not accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can not restrict on the contacts we make because we really wish to make contact with all of them. Endless contacts was what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do at Storyblok, we do not want to limit the user to the use of this machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics people live talks provide. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send certain emails to particular target groups and again: we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is kinda Intriguing, it’s something you can control. You could choose one accounts for the whole team (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we like to have this personal approach to our customers the notion of using one account for the whole group was dropped instantly. We have begun to compare the very first paid program contrary to the majority of the high tier plans to observe the way the price scales again. The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for testing. Support Chat Program
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools – so we concentrated on how they operate and function together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower grade plans and attribute with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those feature we did not need but might need to pay for. We are pleased to say that we believe we got the best match for us, perhaps it will fit as nicely for you. We saw the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all customers who are searching for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you have a query or want to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Support Chat Program