Introduction Support Chat Program
There’s no reason live chat should not be easy. Support Chat Program
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small companies deliver instant answers and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with customers who want answers fast.
So let us take a deeper look to the live chat platform to understand who it is best for and all of those attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally favorable evaluations. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd stated they have been in a position to convince customers to commit to a purchase within moments of communicating through the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your website in real time. So if someone is considering a pair of sneakers you sell on your site, you understand exactly what to start talking about, and you even have the tools for making canned responses for specific parts of your website. Support Chat Program
The obvious beginning to this review is the true chat interface. Does this feel usable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees all the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the chats come in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like prior to, during and after the dialog. Don’t hesitate to modify about colors, set triggers for when the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You’ve got the chance to decide on the default option stylings (which is fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the move. By way of example, if you need to leave the office but still wish to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all the features that you would find on the normal dashboard are all taken over to the cellular apps. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real-time. Your customer service is constantly handled, since it functions like texting from your cell phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the performance for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you will discover for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is filled with advice on how best to sell online, the way to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you a good notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email support in-app and on the website for all programs. Support Chat Program
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the provider offers a solid free plan you could continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a broad set of features that you don’t get with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for one user, one website, boundless chats per month, per one day discussion history and native cellular apps.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything from the former plan and service for ten consumers, five sites, an unlimited chat history and the ability to remove the Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may assist you in keeping expenses down. In this report, we share with you a few answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following directions to find out the cancelation terms along with other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
When choosing a live chat program, it is essential that the program integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with large aid teams. Support Chat Program