Introduction Support Chat
There is no motive live chat should not be simple. Support Chat
It’s all about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more leads.
You’re not going to find anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers quickly.
So let us take a deeper look to the live chat platform to understand who it is ideal for and all of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s generally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within minutes of communicating via the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your visitors. For instance, if you’re sitting on the Chat backend you have the ability to see which users are browsing your site in real time. So if somebody is considering a pair of sneakers you sell on your site, you know precisely what to begin speaking about, and you even have the tools for making canned responses for certain components of your website. Support Chat
The obvious beginning to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your website before, the representative on the backend sees all of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the talks come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like prior to, during and following the conversation. Feel free to change around colors, set causes for when the chat box pops open and configure the forms that you want people to fill out before talking to you.
You have the chance to decide on the default option stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the move. For instance, if you have to leave the office but still want to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the talks, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your site in real time. Your customer service is constantly handled, as it functions just like texting from the cell phone.
The coverage is one of the strongest sections of Chat, because it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics over time. It is possible to monitor your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you will discover for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is full of advice about how to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email service in-app and on the web site for many plans. Support Chat
Pure Chat does not have a free trial. However, you don’t need one at all, because the company offers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of features that you don’t get with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 site, boundless chats per month, per 1 day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the previous plan and support for ten consumers, five websites, an infinite chat history and the capacity to remove the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can assist you in keeping expenses down. In this article, we share with you some responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t satisfied with their services. Read these instructions to learn the cancelation terms and other details.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ inquiries from anyplace.
When deciding upon a live chat software, it is essential that the program integrates with other software your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with large support groups. Support Chat