Why Select Crisp? Support Chat Solution
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your company and startup too. You may know how to compare live chats and which metrics could be significant for you also. Support Chat Solution
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing seems to outperform the benefit. Our choice was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tagsothers together with a poorly implemented search feature, therefore the history wasn’t accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we create because we really want to make contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the identical way we do at Storyblokwe don’t wish to limit the user to the use of the system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live talks provide. In all honesty, we are not sending many emails, because we hate spam on the side. So we like to send specific mails to particular target groups and : we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Interesting, it is something that you can control. You could choose 1 account for the whole group (which can be cheap with the majority of solutions), or you could go for a single chair for each team member. Since we like to get that personal approach to our clients the notion of using one account for the entire team was dropped immediately. We’ve started to compare the first paid program against the majority of the high tier programs to see how the cost scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for testing. Support Chat Solution
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they work and function with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower tier programs and attribute together with the maximum tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those attribute we did not need but would need to pay for. We’re glad to state we think we got the best fit for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of clients that are looking for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are glad that we made that choice. If you’ve got a question or wish to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Support Chat Solution