Intro Support Life
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are lots of customizable aspects of the tool, and having live chat which can be found on your own website is a process that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Support Life
The Live chat program itself is much more involved than your average client. You will have the ability to observe every one of those visitors that are on your website at any given time, in addition to their own IP address, their own referral source, their local time, operating system and much more. Though some of the info will be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site which seems a little old fashioned. It seems like it is full of advertisements, but it is just a site edition of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps which you ought to take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving representatives. Another representative can follow-up the case and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the case. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Support Life
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any personality too. The video tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is the best alternative or all the plans. They offer 3 plans — little business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info provides you an insight into what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you might discover there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All features (out of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this app a download, check it out for 30 days, and decide at the end of the free period if you would like to keep from there. Support Life