Intro Support Life
There is no motive live chat should not be easy. Support Life
It is all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a far too intimidating interface with tools that are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small businesses provide instant answers and convert more prospects.
You’re not likely to locate anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with clients who need answers quickly.
So let’s have a deeper look into the live chat system to know who it’s ideal for and which of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has generally positive ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user friendly interface. They also like how the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable review of Pure Chat on G2 Crowd said they have been in a position to persuade customers to commit to a purchase within moments of communication through the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you may track your visitors. For instance, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your website in real-time. So if somebody is considering a pair of shoes that you sell on your site, you know exactly what to start talking about, and you even have the tools for making canned responses for specific parts of your website. Support Life
The obvious start to this review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees each of the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the chats come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like prior to, during and after the conversation. Feel free to modify around colours, set triggers for when the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You have the chance to decide on the default stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the move. For instance, if you need to leave the workplace but still wish to give the best support out there, you won’t need to fret about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the chats, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who’s on your website in real time. Your customer service is constantly managed, as it functions just like texting from the phone.
The coverage is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll discover for live chat. For example, a site is supplied for studying about updates and tips, while the Guides page is filled with information on how best to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email support in-app and about the website for many programs. Support Life
Pure Chat does not have a free trial. But you do not need one at all, since the company delivers a solid free plan that you could continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for one user, one site, boundless chats each month, per one day chat history and native cellular apps.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the former plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything from the former plan and support for ten users, five sites, an unlimited chat history and also the capacity to remove the Chat branding.
We like the Free plan for people simply testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can help you keep down expenses. In this report, we share with you some answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t pleased with their services. Read the following instructions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s important that the program integrates with other applications your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with large support groups. Support Life