Why Select Crisp? Support Live Chat Software
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the right choice for your business and startup too. You will know how to compare live chats and which metrics could be significant for you also. Support Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing seems to outperform the benefit. So our choice was clear at the moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we attempted had this attribute, some at higher price tags, others combined with a poorly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we make because we really wish to make contact with all of them. Endless contacts was what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do at Storyblok, we don’t want to limit the consumer to the usage of the system (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most solutions we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker chairs is kinda Interesting, it is something you can control. You could choose one accounts for the whole group (which is cheap with most solutions), or you might go for one seat for every team member. Since we like to have that personal approach to our customers the idea of using one account for the entire team was dropped instantly. We have begun to compare the very first paid plan contrary to most of the high tier programs to see how the cost scales . The highest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for testing. Support Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources already – so we focused on how they work and function with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for the clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we contrasted the lower tier programs and attribute with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those feature we didn’t need but would need to cover. We’re glad to state that we think we have the very best fit for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all of customers who are searching for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are thankful we made that decision. If you have a query or wish to tell us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Support Live Chat Software