Overview Support Live Chat Software
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of this tool, and using live chat which can be found on your own website is a procedure that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Support Live Chat Software
The Live chat program itself is a great deal more involved than your average customer. You will be able to observe each of the visitors that are on your site at any particular time, as well as their own IP address, their referral origin, their local time, working system and much more. While some of this information is going to be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a website which looks somewhat old fashioned. It seems like it is packed with ads, but it is just a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving agents. The other agent can follow-up the situation and reply within seconds. It’s useful when an agent doesn’t have the knowledge to address the case. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Support Live Chat Software
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The picture on the main page is a Stock image which provides you the belief that everything there does not have any character too. The movie tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the ideal alternative or all the plans. They provide 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info gives you an insight in what customers are searching for. You have tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you might discover there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (out of further operators) could be retrieved with this free time trial period. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this app a download, try it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Support Live Chat Software