Intro Support Live Com
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are many customizable facets of this tool, and having live chat available on your website is a procedure which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Support Live Com
The Live chat program itself is a great deal more involved than your normal client. You will be able to see each of the visitors that are on your site at any given time, as well as their IP address, their referral origin, their regional time, working system and a whole lot more. Though some of this info will be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a site which looks somewhat old fashioned. It looks like it is full of ads, but it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps that you should take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions involving agents. Another representative can follow-up the situation and reply within minutes. It’s useful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Support Live Com
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole website. The picture on the home page is a Stock picture which gives you the belief that everything there doesn’t have any personality too. The video tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your site, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the best alternative or each the plans. They offer 3 plans — small business using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info gives you an insight in what clients are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you might discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of additional operators) could be retrieved with this free time trial period. Provide Support will not continually harass you if you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Support Live Com