Overview Support Your App
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Support Your App
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox section, accessible in the program’s sidebar — there land all of the incoming requests from the customers. Then, we have a segment invisibly, where you can view your current discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little attribute is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors department, informing us about all of the folks on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, quick answer or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and another one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Support Your App
A nice addition that they Offer is that which they call a Callback feature. What it does is that people can leave you their amount and you can call them back at your first convenience. On their site they’re saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that is not enough, They are throwing an API for programmers, which is the entire documentation developers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that track the level of your customer services.
In terms of the design, The entire site looks very nice and I may even say that UX does not lack in that department. There’s 1 thing that confused me when I was on the primary site I clicked on the chat window three days, before I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are looking for a basic live chat solution, it truly does come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they offer, and I think They will be scaling and providing different plans using a larger range of attributes To satisfy their future clients. Support Your App