Why choose Crisp? Sure Bot
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your company and startup too. You will understand how to compare live talks and that metrics could be significant for you too. Sure Bot
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we tried had that attribute, some at higher price tags, others combined with a badly implemented search feature, therefore the background was not accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we create because we actually want to make contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do in Storyblokwe don’t wish to limit the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we analyzed and largely available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live chats offer. In all honesty, we are not sending many emails, because we also hate spam on the side. So we like to send certain emails to particular target groups and again: we really like the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Interesting, it is something you can control. You could choose 1 accounts for the entire team (which is cheap with most solutions), or you could go for a single seat for each team member. Since we like to get that personal approach to our customers the notion of using one account for the entire group was dropped instantly. We have started to compare the very first paid program contrary to most of the high tier programs to observe the way the cost scales . The greatest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Sure Bot
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools – so we focused on how they operate and perform with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower grade plans and feature together with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those feature we did not need but would have to cover. We are pleased to state we think we got the best fit for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all clients who are searching for a live chat . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a question or want to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Sure Bot