Introduction Symantec Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are lots of customizable facets of the tool, and using live chat available on your own site is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Symantec Chat
The Live chat app itself is a great deal more involved than your average client. You will have the ability to see every one of the visitors which are on your website at any particular time, in addition to their IP address, their own referral source, their local time, working system and much more. While some of this info is going to be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You are attracted to a website that looks somewhat old fashioned. It looks like it’s packed with ads, but it is just a website edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between agents. Another agent can follow-up the case and answer within seconds. It is useful when an agent doesn’t have the knowledge to solve the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Symantec Chat
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer support on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal option or each the plans. They provide 3 plans — little business using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info provides you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you may discover there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All features (out of additional operators) can be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Symantec Chat