Intro Symantec Live Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable facets of the particular tool, and having live chat which can be found on your own website is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Symantec Live Chat
The Live chat program is much more involved than your average client. You’ll have the ability to observe every one of the visitors that are on your site at any given time, as well as their own IP address, their own referral source, their regional time, operating system and much more. Though some of this info will be much more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a site which seems a little old fashioned. It looks like it is full of ads, except it’s just a site version of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats involving agents. Another agent can follow the case and reply within minutes. It’s helpful when an agent doesn’t have the knowledge to solve the case. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Symantec Live Chat
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your site, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal option or all the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information provides you an insight into what clients are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you may find there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Symantec Live Chat