Intro Symantec Online Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and using live chat available on your website is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Symantec Online Chat
The Live chat app itself is a great deal more involved than your average client. You will be able to observe each of the visitors that are on your website at any given time, in addition to their own IP address, their own referral source, their regional time, working system and much more. Though some of the information is going to be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site which looks a little old fashioned. It seems like it’s full of advertisements, but it is only a website version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. You can also add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions involving agents. Another agent can follow the situation and reply within seconds. It’s useful when an agent doesn’t possess the knowledge to address the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Symantec Online Chat
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the impression that everything there does not have any character as well. The video tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the best option or each the plans. They offer 3 plans — small business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info provides you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you might find there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from there. Symantec Online Chat