Introduction Symphony Commerce Competitors
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Symphony Commerce Competitors
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is I could see how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, accessible from the app’s sidebar — there land each of the incoming requests from your customers. Then, we’ve got a section Chats, where you can see your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their information this convenient little attribute is put on the right and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, informing us about each of the people on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they wish to chat, quick answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is very basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Symphony Commerce Competitors
A nice addition that they Provide is what they call a Callback attribute. What it does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you change between the apps to answer. All messages from social networks look directly in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your store on mobile, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, that’s the entire documentation developers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports that track the quality of your customer services.
Concerning the Plan, The whole website looks very nice and that I may also say that UX doesn’t lack in that department. There is 1 thing that confused me when I had been on the main site I clicked on the chat window three times, until I realized I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are searching for a standard live chat solution, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they provide, and I think They will be scaling and supplying other programs using a wider selection of features To satisfy their future customers. Symphony Commerce Competitors