Why Select Crisp? System Chat
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the right decision for your company and startup as well. You may understand how to compare live chats and which metrics could be significant for you too. System Chat
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re looking for quality support and not quantity and the pricing appears to outperform the advantage. So our decision was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers together with a poorly executed search feature, and so the history was not accessible. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we make because we actually want to earn contact with all of them. Unlimited contacts was what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They think the identical way we do in Storyblok, we do not want to limit the user to the use of the machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we like to send specific emails to particular target groups and : we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose 1 account for the entire group (which is cheap with the majority of options ), or you could go for one seat for every team member. Since we like to get that personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid plan against the majority of the high tier plans to observe how the cost scales again. The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for testing. System Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and perform with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we compared the lower grade plans and attribute with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”end” and those feature we didn’t need but might need to pay for. We are glad to say that we think we got the very best match for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you need to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all clients who are searching for a live discussion . We have updated to the Crisp endless plan a while ago, and are glad that we made that decision. If you’ve got a question or wish to inform us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! System Chat