Why Select Crisp? System Status Monitor
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right choice for your company and startup as well. You will know how to compare live chats and which metrics might be significant for you too. System Status Monitor
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing appears to outperform the advantage. Our decision was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tagsothers together with a poorly implemented search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can’t limit on the connections we create because we really want to make contact with all of them. Unlimited contacts was what we were searching for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do at Storyblokwe don’t wish to limit the consumer to the use of the machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in most solutions we tested and mainly available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live chats offer. To be honest, we are not sending many emails, because we also hate spam on the side. So we want to send specific mails to specific target groups and again: we really like the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Number of brokers
The broker chairs is rather Intriguing, it’s something that you can control. You could choose one accounts for the whole team (which can be cheap with most options ), or you might go for a single chair for every team member. Since we want to have that personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier plans to observe the way the cost scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. System Status Monitor
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools – so we focused on how they work and function together with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your customers. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier programs and feature with the highest tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we did not need but might have to pay for. We are pleased to say we think we have the best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 facets above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We might have had the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all customers that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you’ve got a query or wish to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! System Status Monitor