Why choose Crisp? Tagove Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your business and startup as well. You will know how to compare live chats and which metrics could be important for you too. Tagove Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity and the pricing seems to outperform the benefit. So our choice was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live chats we attempted had this feature, some at higher price tagsothers combined with a badly implemented search feature, therefore the background was not accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we create because we really want to earn contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do in Storyblok, we don’t wish to restrict the user to the use of the machine (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content according to some metrics those live chats offer. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send specific emails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is kinda Interesting, it is something you can control. You could choose one accounts for the entire team (which can be cheap with the majority of options ), or you might go for one seat for each team member. Since we want to get this personal approach to our clients the notion of using one account for the entire team was dropped immediately. We have begun to compare the very first paid plan against most of the high tier plans to see how the cost scales . The highest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was excellent for analyzing. Tagove Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our tools – so we concentrated on how they work and perform together with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade plans and feature together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those attribute we didn’t need but would need to cover. We’re glad to say that we think we got the very best match for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and do recommend it to all customers that are searching for a live chat . We have updated to the Crisp endless plan a while ago, and are glad that we made that decision. In case you have a query or want to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Tagove Live Chat Software