Why choose Crisp? Tags Crisps

In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right decision for your company and startup too. You will know how to compare live chats and which metrics could be important for you too. Tags Crisps

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How was that choice made?

Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.

 

What did we use before?

We have Used multiple other live chat before, which shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the advantage. Our choice was clear at the moment: we had to proceed.

 

Chat history

We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live chats we attempted had this attribute, some at higher price tags, others together with a badly implemented search feature, and so the background was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.

How many contacts do we want?

We attempted to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually wish to earn contact with all of them. Endless contacts was what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:

So at Crisp, you do not scale by use – that is enormous! They think the identical way we do at Storyblok, we do not wish to limit the user to the use of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.

 

Trigger events / communications

Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most solutions we tested and largely available in the first paid plan.

 

Ability to send campaign messages

From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics people live talks provide. In all honesty, we are not sending many mails, because we also hate spam on our side. So we want to send certain mails to specific target groups and : we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.

 

Amount of brokers

The agent seats is kinda Intriguing, it’s something you can control. You could choose 1 account for the entire team (which is cheap with most solutions), or you might go for a single chair for every team member. Since we like to have this personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We’ve started to compare the first paid program contrary to the majority of the high tier programs to observe how the price scales . The highest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for analyzing. Tags Crisps

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Software Compatibility

Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they work and perform with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.

 

Control the client via JavaScript

We’re using the chat not Only on the site but also in our application itself. Clients might want to report a problem or merely have a fast question about something, therefore the lead integration, and a possibility to initialize and hide/show the customer with JavaScript has been a must-have. It had been possible with the majority of live chats we have attempted, the documentation of Crisp about their JavaScript SDK is crystal clear and well recorded so that we got that operating in less than 30 minutes.

 

What is Crisp?

“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you are able to manage all of your user inquiries.”

From our experience, Crisp really Ships with the focus on such chat experience for your clients. Which is precisely what we were looking for since we evaluated other solutions.

 

Cost

This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade programs and feature with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those attribute we didn’t need but might need to pay for. We are pleased to say that we believe we have the very best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you want to locate your own best fit.

Summary

We made contact with unbelievable great people (thank You!) And businesses all around the world. We could have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all customers that are looking for a live chat . We have updated to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you’ve got a query or want to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Tags Crisps

 

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