Intro Tai Cheat
There is no motive live chat shouldn’t be easy. Tai Cheat
It is all about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small businesses deliver instant answers and convert more leads.
You’re not going to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with customers who want answers quickly.
So let us take a deeper look into the live chat platform to understand who it is best for and all of the attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s normally favorable ratings. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is simple to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive review of Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a buy within moments of communication through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He explained that making it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your visitors. For instance, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real time. So if someone is considering a pair of sneakers that you sell on your site, you understand exactly what to start talking about, and you even have the tools for creating canned responses for certain components of your website. Tai Cheat
The obvious start to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees all the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the chats come in real-time), but it also allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes from, and you can schedule when you’re offered for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box appears like prior to, during and following the conversation. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You have the chance to decide on the default option stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d like to handle live chats while on the move. By way of example, if you have to leave the workplace but still want to give the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are taken over to the mobile apps. You have settings for actually executing the talks, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your website in real time. Your customer service is constantly managed, since it works like texting from the cell phone.
The coverage is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is filled with advice on the best way to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email service in-app and about the website for many programs. Tai Cheat
Pure Chat does not have a free trial. However, you don’t need one at all, because the company delivers a strong free plan that you could continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of features you don’t get with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats per month, per one day chat history and native mobile apps.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything from the previous plan and service for ten users, five websites, an infinite chat history and the ability to remove the Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can help you keep down expenses. In this article, we share with you a few responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t satisfied with their services. Read the following directions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ queries from anyplace.
When deciding upon a live chat program, it’s important that the software integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with just a few products and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with large support teams. Tai Cheat