Overview Talk Now Download
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Talk Now Download
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible in the app’s sidebar — there land all the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information this handy little attribute is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about all the people on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and the other one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Talk Now Download
A nice addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo will not make you switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
If that is not enough, They are throwing an API for developers, which is the entire documentation developers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the quality of your customer services.
In terms of the design, The entire website looks very nice and that I may even say that UX doesn’t lack in that section. There is one thing that confused me though: when I had been on the primary site I clicked on the chat window three times, until I realized that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a basic live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I think They’ll be scaling and providing other plans with a larger range of features To meet their future clients. Talk Now Download