Introduction Talk To Free
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Talk To Free
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up process is that I could see how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox part, accessible from the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a segment invisibly, where you can view your current conversations. It looks like this:
When chatting with your Clients you can immediately check their data — this handy little attribute is placed on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, informing us about each of the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they want to chat, quick answer or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Talk To Free
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on mobile, they will surely find it very convenient.
If that is not enough, They are throwing an API for developers, which is the entire documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which monitor the quality of your customer services.
Concerning the design, The entire website looks really nice and I may also say that UX does not lack in that section. There is 1 thing which confused me though: when I was on the primary website, I clicked on the chat window three days, before I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a basic live chat option, it actually does come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They’ll be scaling and supplying different plans using a larger selection of features To satisfy their future clients. Talk To Free