Summary Talk To Me Website
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Talk To Me Website
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, accessible from the app’s sidebar — there land each the incoming requests from your clients. Then, we have a segment invisibly, where you can see your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their data — this handy little feature is put on the correct and it is useful when targeting your customers’ needs. What’s more, below we have site visitors section, telling us about each the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they want to chat, fast reply or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Talk To Me Website
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their number and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to answer. All messages from social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will surely find it very convenient.
In case that’s not enough, They’re throwing an API for programmers, which is the whole documentation programmers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the level of your customer services.
In terms of the design, The whole website looks very nice and I can also say that UX does not lack in that section. There is 1 thing which confused me though: when I had been on the primary site , I clicked on the conversation window three times, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re searching for a standard live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and providing different plans with a larger selection of features To satisfy their future clients. Talk To Me Website