Why Select Crisp? Talk To Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the perfect choice for your business and startup too. You will know how to compare live chats and which metrics could be important for you also. Talk To Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was clear at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live talks we attempted had this attribute, some at higher price tagsothers together with a badly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we make because we actually wish to earn contact with them all. Endless contacts was what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblokwe don’t want to restrict the consumer to the usage of the system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we tested and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics those live talks offer. In all honesty, we are not sending many emails, because we hate spam on our side. Therefore we like to send specific emails to particular target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose one account for the whole group (which can be cheap with the majority of solutions), or you could go for one seat for each team member. Since we want to have that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have started to compare the first paid plan contrary to the majority of the high tier plans to observe how the cost scales . The greatest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was great for testing. Talk To Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources already – so we focused on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we contrasted the lower tier programs and feature together with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we did not need but would need to pay for. We are glad to state we believe we got the best fit for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you need to find your best match.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all of clients that are looking for a live chat themselves. We’ve upgraded to the Crisp endless plan some time ago, and are glad that we made that choice. If you have a query or wish to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Talk To Software