Why choose Crisp? Talk To Windows Live Agent
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect decision for your business and startup as well. You may understand how to compare live chats and which metrics could be significant for you too. Talk To Windows Live Agent
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at the moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live chats we attempted had this feature, some at higher price tags, others combined with a badly executed search feature, and so the background wasn’t available. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake once. We can’t limit on the contacts we make because we actually wish to make contact with all of them. Endless contacts was what we were searching for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do at Storyblok, we do not want to limit the user to the usage of this machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most options we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live chats offer. In all honesty, we are not sending many emails, because we also hate spam on our side. So we want to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Intriguing, it’s something that you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you might go for a single seat for every team member. Since we like to get that personal approach to our clients the notion of using one account for the whole team was dropped immediately. We have begun to compare the very first paid program against most of the high tier plans to see the way the price scales . The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for testing. Talk To Windows Live Agent
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we focused on how they work and perform together with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users employing a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we compared the lower tier plans and feature together with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those feature we did not need but might have to pay for. We are pleased to say we believe we got the best match for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all of customers who are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you’ve got a question or wish to inform us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Talk To Windows Live Agent