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Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Talkdesk Alternatives
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is that I could see how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, available from the program’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little feature is put on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about each the folks on our website.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You have just two plans: one is quite basic and the other one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Talkdesk Alternatives
A nice addition that they Offer is what they call a Callback attribute. What it does is that people could leave you their amount and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the programs to reply. All messages from social networks appear right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, which is the entire documentation developers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that monitor the quality of your customer service.
In terms of the Plan, The whole site looks very nice and I may even say that UX doesn’t lack in that section. There’s 1 thing which confused me when I had been on the main site , I clicked on the chat window three times, until I understood I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a standard live chat option, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and supplying different programs using a wider selection of attributes To meet their future customers. Talkdesk Alternatives