Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Talkdesk
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see just how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox section, available in the program’s sidebar — there land all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your current discussions. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little attribute is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, telling us about all of the people on our site.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have just two plans: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Talkdesk
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their number and you can call them back at your first convenience. On their site they are stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to reply. All messages from social networks appear directly in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the whole documentation developers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the level of your customer services.
Concerning the Plan, The whole website looks really nice and I can even say that UX doesn’t lack in that department. There’s one thing which confused me when I had been on the primary site , I clicked on the conversation window three days, before I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are searching for a standard live chat option, it actually does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and supplying other plans with a larger selection of features To meet their future clients. Talkdesk