Why choose Crisp? Talking Websites
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right decision for your company and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Talking Websites
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our choice was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live talks we tried had that attribute, some at higher price tags, others combined with a badly executed search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually want to make contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the same way we do at Storyblokwe do not wish to restrict the consumer to the use of this system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live chats offer. In all honesty, we are not sending many mails, because we also hate spam on our side. Therefore we want to send certain emails to particular target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Intriguing, it is something that you can control. You could choose 1 account for the entire group (which can be cheap with most solutions), or you could go for one chair for every team member. Since we want to have this personal approach to our clients the notion of using one account for the whole group was dropped instantly. We have started to compare the first paid plan against most of the high tier programs to observe how the price scales again. The highest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was excellent for analyzing. Talking Websites
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our tools – so we concentrated on how they work and perform with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier plans and attribute with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those feature we didn’t need but might have to cover. We’re pleased to say we think we have the best match for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all of clients who are looking for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you have a query or want to tell us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Talking Websites