There’s no motive live chat shouldn’t be easy. Tawk
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small businesses provide instant answers and convert more leads.
You are not going to find anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with clients who want answers fast.
So let’s take a deeper look into the live chat system to understand who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has normally positive ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to setup and navigate because of its user friendly interface. They also like how the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a buy within minutes of communication through the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your traffic. For example, if you’re sitting on the Pure Chat backend you have the ability to see which users are browsing your site in real time. So if somebody is considering a pair of shoes that you sell on your website, you know exactly what to begin speaking about, and you have the instruments for making canned answers for certain components of your website. Tawk
The obvious beginning to this particular review is that the true chat interface. Does it feel usable for both novices and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks arrive in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and after the dialog. Feel free to change about colours, set triggers for as soon as the chat box pops open and configure the forms that you want people to fill out before speaking to you.
You have the opportunity to go with the default stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who would love to manage live chats while on the go. By way of instance, if you need to leave the workplace but still want to provide the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are all carried over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer support is constantly handled, since it functions just like texting from the cell phone.
The coverage is one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you will find for live chat. By way of instance, a blog is supplied for studying about updates and suggestions, while the Guides page is full of information about how to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email support in-app and about the web site for all plans. Tawk
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the company delivers a strong free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of features that you don’t get with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for one user, one site, unlimited chats per month, per one day chat history and native mobile apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and service for ten consumers, five websites, an unlimited chat history and the capacity to eliminate the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can help you keep expenses down. In this report, we discuss with you a few responses from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t pleased with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other software your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with large aid teams. Tawk