Overview Tawk To
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Tawk To
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, available in the program’s sidebar — there territory all of the incoming requests from the clients. Then, we’ve got a section Chats, where you can view your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information this convenient little feature is placed on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors department, informing us about each the people on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have just two strategies: one is quite basic and another one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Tawk To
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
If that’s not enough, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that track the level of your customer service.
Concerning the design, The entire site looks very nice and I can also say that UX doesn’t lack in that section. There is 1 thing that confused me though: when I was on the primary websiteI clicked on the chat window three days, until I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re looking for a standard live chat solution, it actually does come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and providing different programs using a wider selection of attributes To meet their future clients. Tawk To