There’s no reason live chat should not be simple. Teamviewer
It is about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small businesses deliver instant replies and convert more prospects.
You’re not likely to locate anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let us take a deeper look to the live chat system to know who it’s ideal for and all of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has generally favorable ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is simple to set up and navigate because of its user-friendly interface. They also like how the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said that they have been in a position to convince customers to commit to a buy within minutes of communication through the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their products without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you can track your traffic. For instance, if you are sitting on the Chat backend you have the ability to view which users are browsing your site in real-time. So if somebody is considering a pair of shoes that you sell on your site, you know precisely what to start talking about, and you even have the instruments for making canned responses for specific parts of your site. Teamviewer
The obvious beginning to this review is the actual chat interface. Does it feel useable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your website before, the agent on the backend sees all the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are available for chatting so that clients know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like prior to, during and after the conversation. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You have the chance to go with the default stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the go. For instance, if you have to leave the workplace but still want to give the best support on the market, you won’t have to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are all taken over to the cellular programs. You have settings for actually carrying out the talks, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your website in real time. Your customer service is constantly managed, as it functions just like texting from the cell phone.
The coverage is one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll find for live chat. By way of example, a site is provided for reading about updates and tips, while the Guides page is full of information about how best to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you an idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email service in-app and about the website for all plans. Teamviewer
Pure Chat does not have a free trial. However, you don’t need one at all, since the company offers a strong free plan you can continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of features that you don’t get with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 site, boundless chats per month, per one day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the previous plan and service for ten consumers, five websites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to get all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can assist you in keeping down expenses. In this article, we discuss with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not satisfied with their services. Read the following directions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
When choosing a live chat program, it is essential that the program integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and small operations with only a couple of goods and one rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with large support teams. Teamviewer