Intro Tech Help Live Chat
There is no reason live chat should not be easy. Tech Help Live Chat
It is all about connecting with your clients and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small businesses provide instant replies and convert more prospects.
You are not going to find anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with clients who want answers quickly.
So let’s take a deeper look to the live chat system to understand who it’s best for and all of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is simple to setup and navigate due to its user-friendly interface. They also like the way the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a buy within moments of communicating via the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that making it difficult to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your traffic. By way of example, if you’re sitting on the Chat backend you’ve got the capability to see which users are surfing your site in real-time. So if someone is looking at a pair of shoes you sell on your website, you understand precisely what to start speaking about, and you even have the tools for making canned responses for certain parts of your site. Tech Help Live Chat
The obvious start to this review is that the actual chat interface. Does this feel usable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your website before, the representative about the backend sees all the customer information and interactions that have happened before. It functions just like an instant messenger, (where the talks come in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like prior to, during and after the dialog. Feel free to change about colors, set causes for as soon as the chat box pops open and configure the types that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would love to manage live chats while on the go. By way of example, if you need to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the cellular apps. You have settings for actually executing the talks, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer service is constantly handled, as it works like texting from the cell phone.
The reporting is one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you will discover for live chat. For example, a site is provided for studying about updates and tips, while the Guides page is filled with information about the best way to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email support in-app and about the web site for many plans. Tech Help Live Chat
Pure Chat does not have a free trial. But you don’t need one at all, since the company offers a solid free plan that you could continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of characteristics that you don’t get together with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 website, boundless chats per month, per 1 day chat history and native cellular apps.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you get everything out of the former plan and support for ten consumers, five sites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for people simply testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may help you keep down expenses. In this article, we discuss with you some answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it’s essential that the software integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with large support groups. Tech Help Live Chat