Background Tech Live Chat
There’s no motive live chat shouldn’t be easy. Tech Live Chat
It’s all about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface with tools that are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small companies deliver instant replies and convert more prospects.
You’re not likely to find anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with clients who want answers fast.
So let’s take a deeper look to the live chat platform to know who it is best for and which of the features are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it has normally favorable evaluations. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is simple to setup and navigate because of its user-friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a buy within moments of communication through the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He explained that making it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you can monitor your visitors. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are surfing your website in real time. So if someone is considering a pair of sneakers you sell on your site, you understand exactly what to begin speaking about, and you have the instruments for making canned answers for certain components of your site. Tech Live Chat
The obvious start to this review is the true chat interface. Does this feel useable for both novices and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees each the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the chats come in real-time), but it also allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like before, during and after the conversation. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You have the chance to decide on the default option stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would love to manage live chats while on the go. By way of instance, if you need to leave the office but still wish to give the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile programs. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer support is continually managed, as it works just like texting from your cell phone.
The coverage is just one of the strongest sections of Chat, because it not only gives you the performance for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you’ll find for live chat. By way of instance, a site is provided for reading about updates and tips, while the Guides page is full of information on the best way to sell online, the way to manage rude clients, the way to obtain more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email support in-app and about the web site for all plans. Tech Live Chat
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the provider offers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of features that you don’t get together with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats each month, a 1 day discussion history and native mobile apps.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything out of the previous plan and support for ten consumers, five websites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free program for people just testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can help you keep expenses down. In this report, we discuss with you some responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who are not pleased with their services. Read these directions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it’s essential that the software integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a couple of products and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with large support teams. Tech Live Chat