Introduction Tech Support Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat available on your website is a procedure which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Tech Support Chat
The Live chat app itself is a great deal more involved than your average client. You’ll be able to see every one of those visitors that are on your website at any particular time, in addition to their IP address, their referral origin, their local time, working system and a whole lot more. While some of the info will be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a site that looks somewhat old fashioned. It looks like it is packed with advertisements, but it is only a site edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions involving agents. The other agent can follow the situation and reply within seconds. It’s helpful when an agent does not have the knowledge to address the case. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Tech Support Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the belief that everything there does not have any character as well. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your website, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is the ideal option or each of the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the program, you might discover there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Tech Support Chat