Background Tech Support Chat
There is no motive live chat shouldn’t be easy. Tech Support Chat
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small companies provide instant replies and convert more leads.
You are not going to find anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who need answers quickly.
So let’s take a deeper look into the live chat platform to know who it is ideal for and which of the attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said that they have been in a position to convince customers to commit to a buy within minutes of communication through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you may track your visitors. For example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your website in real time. So if someone is looking at a pair of shoes you sell on your website, you understand exactly what to start speaking about, and you even have the instruments for creating canned answers for certain components of your site. Tech Support Chat
The obvious beginning to this particular review is the actual chat interface. Does it feel useable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees each of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the talks come in real time ), but it also allows you to see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like prior to, during and after the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and then configure the types that you need people to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the move. For instance, if you need to leave the office but still wish to give the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are carried over to the mobile apps. You have settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your website in real-time. Your customer service is continually managed, since it functions like texting from your cell phone.
The reporting is just one of the strongest sections of Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics with time. You can track your client satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other solutions you’ll find for live chat. By way of instance, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information on the best way to sell online, how to manage rude clients, the way to obtain more live chats and more.
The FAQ page offers you an idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email service in-app and about the web site for all plans. Tech Support Chat
Pure Chat does not have a free trial. However, you do not want one at all, because the company delivers a solid free plan that you can continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats per month, per 1 day chat history and native cellular apps.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything from the previous plan and support for ten users, five websites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can assist you in keeping expenses down. In this article, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that aren’t pleased with their services. Read these instructions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
When choosing a live chat program, it is important that the program integrates with other software your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with only a few goods and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with big support groups. Tech Support Chat