Introduction Tech Support Chat Room
There’s no reason live chat shouldn’t be easy. Tech Support Chat Room
It’s about connecting with your clients and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software that aids small businesses provide instant answers and convert more prospects.
You are not going to find anything mad with this particular tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with clients who need answers quickly.
So let us take a deeper look to the live chat platform to know who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally positive evaluations. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is easy to set up and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a positive review of Chat on G2 Crowd said that they were in a position to persuade customers to commit to a buy within moments of communication through the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you can track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you have the ability to see which users are browsing your site in real-time. So if somebody is considering a pair of sneakers you sell on your site, you understand precisely what to start talking about, and you even have the instruments for making canned answers for specific parts of your website. Tech Support Chat Room
The obvious start to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred before. It works just like an instant messenger, (where the chats come in real time ), but it also lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are available for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like prior to, during and following the conversation. Feel free to modify about colours, set triggers for as soon as the chat box pops open and then configure the forms that you want people to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would like to handle live chats while on the go. By way of example, if you have to leave the workplace but still wish to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile apps. You’ve got settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your site in real-time. Your customer support is constantly handled, since it works just like texting from the cell phone.
The reporting is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. For instance, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information about how to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email support in-app and on the website for all plans. Tech Support Chat Room
Pure Chat does not have a free trial. However, you don’t want one at all, since the provider delivers a solid free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of features you don’t get together with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for one user, one website, boundless chats per month, per one day chat history and native mobile apps.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats per month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the former plan and service for ten users, five websites, an unlimited chat history and the ability to eliminate the Chat branding.
We enjoy the Free program for people just testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that can help you keep expenses down. In this article, we share with you a few answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following directions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it is important that the software integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with just a few products and a single rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for businesses with large support teams. Tech Support Chat Room