Introduction Tech Support Chat Software
Giving your software the name of a whole Category of applications is rather a daring move. Their name”LiveChat” clearly sends out a message:”we want to shape the marketplace ” We’ll figure out if that’s true. Tech Support Chat Software
It is worth noting that unlike other providers within this area, LiveChat bills you per concurrent user. That means one seat may be used by numerous agents, which can be very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 a month. If you need more than just four topics and a full chat history, you should have a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing prediction in Addition to a work scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We know that when you create a decision to buy Live Chat Software it is important not just to see how pros evaluate it in their reviews, but also to discover whether the real people and businesses that buy it are really satisfied with the item. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a wide selection of social networking sites. The information is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools which you can use for your online sales and promotion, web analytics, and live customer care or service requirements. The platform empowers you and your team to talk to clients and possible customers directly on your websites and in real time.
There are three Major elements of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross-platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of features and Abilities, and likely the greatest tools among the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Besides English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they’re using shopping cart, or abandoning an arrangement –and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time when compared with a phone agent. The software can quickly generate reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to assess the speed of your team’s answers and assess how to improve the service. Tech Support Chat Software
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing platform built into the stage. With this , you acquire a substantial advantage over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and telephone cannot handle, and lets you remove long queues while engaging customers with your quick replies. Its ticket management capacity allows to source tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports which may be used to spot areas that can be optimized and improved. It’s possible to quantify chat length, first reaction times, and queued visitors. These reports, along with staffing forecast, can enable you to adjust the number of brokers to pay for all chats. Customers may also find the amount of chats, attained goals, and client satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window types (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and control for example readily altering any portion of the chat window, both in terms of looks in addition to behavior. You can also add your personal social networking buttons so that your clients can reach your lover page directly from chat, and even customize agent profiles not only with names and titles but also with actual photos to get the best outcomes. Further, you get to utilize engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and support providing you not just an efficient and dependable communications platform with your customers, but also aims and revenue tracker. Embedding a few lines of code on your sites and you are good to go, allowing a real-time tool to engage and interact with your visitors or customers, and measuring the outcomes of these engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime global access and operation for your internet business. Tech Support Chat Software
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a conversation from Jane. He sees in the background that she was asking for a return policy. As he expects — she wants to return her sneakers. As it’s Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”yield”.
Characteristics: chat history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable feedback about company’s customer service.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to know what’s store’s return policy. She needs an answer to her question as soon as possible but she does not like making calls. Fortunately, she is able to start a chat with a live chat agent. Jane types inside her question unaware that Dave can see exactly what she is writing. As her query is quite a common person, Dave enters a previously saved message, therefore that he doesn’t have to write it over. Jane sends her message and within a second she receives a URL to the return coverage along with a complete explanation of steps she should take. She completes the chat and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed monthly) Ideal for full-time support staff
Business Plan: $50 each seat/month billed yearly (roughly $59 billed yearly ) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We were surprised that compared to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your team with various statuses (open( pending, solved).
It is not the most affordable live chat software but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of obtaining a live chat program, I believe they would need to look no more. Tech Support Chat Software