Background Tech Support Chat Software
There’s no motive live chat should not be simple. Tech Support Chat Software
It’s about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a much too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small businesses deliver instant answers and convert more leads.
You’re not going to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with clients who need answers quickly.
So let’s have a deeper look to the live chat platform to understand who it is ideal for and all of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s generally positive ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd stated they have been able to convince customers to commit to a buy within minutes of communicating through the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you may monitor your traffic. By way of instance, if you’re sitting on the Chat backend you’ve got the ability to view which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you know exactly what to begin speaking about, and you even have the tools for making canned answers for specific components of your website. Tech Support Chat Software
The obvious start to this review is the true chat interface. Does this feel usable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees all of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the chats arrive in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like before, during and following the dialog. Feel free to modify around colours, set causes for as soon as the chat box pops open and configure the forms that you want people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would love to handle live chats while on the go. By way of example, if you have to leave the office but still want to provide the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the mobile programs. You have settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your site in real time. Your customer service is constantly managed, as it functions like texting from your phone.
The reporting is one of the strongest parts of Chat, because it not only provides you the functionality for exporting reports, but it provides beautiful graphs and imagery for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of instance, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with advice on the best way best to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you an notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email support in-app and on the website for many plans. Tech Support Chat Software
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the company offers a strong free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of characteristics that you don’t get with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 site, boundless chats per month, per one day discussion history and native mobile programs.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the previous plan and support for ten users, five sites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ queries from anywhere.
When deciding upon a live chat program, it is important that the software integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and small operations with only a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with big aid groups. Tech Support Chat Software