Why Select Crisp? Tech Support Live Chat Free
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right choice for your company and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Tech Support Live Chat Free
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity and the pricing seems to outperform the advantage. Our choice was apparent at that moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live talks we tried had this attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the history was not available. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really wish to earn contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the same way we do in Storyblokwe do not wish to limit the consumer to the usage of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live talks provide. In all honesty, we are not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is rather Interesting, it is something you can control. You could choose 1 accounts for the whole team (which can be cheap with most options ), or you could go for a single chair for each team member. Since we like to have this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We’ve begun to compare the very first paid program contrary to most of the high tier programs to observe how the price scales again. The highest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Tech Support Live Chat Free
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our resources – so we concentrated on how they work and perform together with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier plans and feature together with the highest tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those attribute we did not need but would have to pay for. We are glad to say that we think we got the very best match for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all customers who are searching for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are glad that we made that decision. In case you have a query or want to tell us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Tech Support Live Chat Free