Intro Tech Support Live Chat Free
There is no reason live chat should not be easy. Tech Support Live Chat Free
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small businesses deliver instant replies and convert more leads.
You’re not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let’s have a deeper look into the live chat system to understand who it’s best for and which of those features are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally favorable evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is easy to set up and navigate due to its user-friendly interface. They also enjoy how the tab switches to an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd stated that they were able to convince customers to commit to a buy within minutes of communication through the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their products without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He explained that this makes it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you may monitor your traffic. For instance, if you are sitting on the Chat backend you’ve got the ability to see which users are browsing your website in real-time. So if someone is considering a pair of sneakers you sell on your website, you understand exactly what to start talking about, and you have the instruments for creating canned responses for certain components of your website. Tech Support Live Chat Free
The obvious beginning to this particular review is that the true chat interface. Does it feel useable for both beginners and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the talks come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and after the conversation. Don’t hesitate to modify around colours, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which is fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would love to handle live chats while on the move. By way of instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are taken over to the mobile programs. You have settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer service is continually handled, as it works just like texting from your cell phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it provides beautiful graphs and vision for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll find for live chat. For instance, a blog is supplied for reading about updates and suggestions, while the Guides page is full of information on the best way best to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page gives you a good notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email service in-app and on the web site for many programs. Tech Support Live Chat Free
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the company offers a solid free plan you can continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of characteristics that you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats per month, per one day chat history and native mobile programs.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything from the previous plan and support for ten consumers, five websites, an unlimited chat history and the ability to remove the Chat branding.
We enjoy the Free plan for people just testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can assist you in keeping down expenses. In this article, we share with you a few responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read these instructions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
When choosing a live chat software, it’s important that the program integrates with other applications your business is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with only a few goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big support groups. Tech Support Live Chat Free