Intro Tech Support Live Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable facets of this particular tool, and using live chat available on your site is a procedure which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Tech Support Live Chat
The Live chat program is much more involved than your normal customer. You will be able to observe each of those visitors which are on your site at any particular time, in addition to their own IP address, their own referral origin, their local time, working system and a whole lot more. While some of this info will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a site that seems a little old fashioned. It looks like it is packed with ads, except it’s just a website version of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between representatives. Another agent can follow-up the case and answer within minutes. It is helpful when an agent does not possess the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Tech Support Live Chat
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The video tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character here might not have any impact on customer support on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every two weeks, every six months and annually. Paying annually is your best option or all the plans. They provide 3 plans — small company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information provides you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the application, you may discover there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of further operators) can be accessed with this free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this program a download, try it out for 30 days, and decide in the end of the free period if you would like to keep from there. Tech Support Live Chat