Introduction Tech Support Live Chat
There is no reason live chat should not be simple. Tech Support Live Chat
It’s about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small businesses deliver instant answers and convert more prospects.
You’re not going to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with customers who want answers quickly.
So let’s have a deeper look to the live chat platform to know who it is ideal for and all of those features are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it has generally positive evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the app is simple to setup and navigate because of its user-friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a purchase within minutes of communication via the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you may track your traffic. For instance, if you’re sitting on the Chat backend you’ve got the ability to see which users are browsing your site in real-time. So if someone is considering a pair of shoes that you sell on your website, you understand precisely what to begin speaking about, and you have the instruments for making canned answers for specific parts of your site. Tech Support Live Chat
The obvious start to this particular review is the actual chat interface. Does it feel usable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the chats arrive in real time ), but in addition, it lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you can schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like prior to, during and following the conversation. Don’t hesitate to change about colors, set triggers for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You have the chance to go with the default stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the move. For instance, if you need to leave the office but still want to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all carried over to the cellular apps. You have settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is continually managed, since it works just like texting from the cell phone.
The coverage is one of the strongest parts of Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics over time. You can monitor your client satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you will discover for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is filled with advice on the best way best to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email service in-app and on the web site for all programs. Tech Support Live Chat
Pure Chat doesn’t have a free trial. However, you do not want one at all, because the company delivers a strong free plan you can continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of features that you don’t get together with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, per one day discussion history and native cellular apps.
Starter — For $20 a month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything out of the previous plan and service for ten consumers, five sites, an infinite chat history and also the ability to remove the Chat branding.
We like the Free plan for people simply testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how using a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may help you keep down expenses. In this article, we share with you some responses from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
When deciding upon a live chat software, it’s important that the program integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with large support teams. Tech Support Live Chat