Introduction Technical Support Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and using live chat which can be found on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Technical Support Chat
The Live chat program is much more involved than your average client. You will be able to see each of those visitors which are on your website at any particular time, as well as their own IP address, their own referral source, their local time, working system and much more. Though some of the info is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a website that looks a little old fashioned. It seems like it is full of ads, except it’s only a website version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, like customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between agents. Another representative can follow the situation and reply within seconds. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Technical Support Chat
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your best alternative or all of the plans. They offer 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the program, you may find there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of further operators) could be accessed with this free time trial interval. Provide Support will not always harass you if you don’t take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and service that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this program a download, check it out for 30 days, and decide at the end of the free period whether you would like to continue from that point. Technical Support Chat