Background Technical Support Chat
There’s no motive live chat should not be easy. Technical Support Chat
It is about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a much too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small businesses deliver instant answers and convert more prospects.
You are not likely to locate anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with clients who want answers fast.
So let’s have a deeper look into the live chat platform to know who it’s ideal for and which of those attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has normally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user-friendly interface. They also like how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd stated they have been in a position to convince customers to commit to a purchase within moments of communication via the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their products without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He explained that making it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time depends on how well you can monitor your traffic. By way of example, if you’re sitting on the Chat backend you have the ability to see which users are browsing your site in real-time. So if someone is looking at a pair of sneakers you sell on your website, you understand exactly what to start speaking about, and you even have the tools for making canned answers for specific parts of your website. Technical Support Chat
The obvious beginning to this particular review is that the actual chat interface. Does it feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the chats come in real time ), but it also allows you to see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like prior to, during and after the conversation. Don’t hesitate to change about colors, set triggers for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the move. By way of instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are all taken over to the mobile programs. You have settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer service is constantly managed, since it works like texting from your cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and vision for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. For example, a site is supplied for reading about updates and suggestions, while the Guides page is filled with advice on how to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page gives you an idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email support in-app and about the web site for many plans. Technical Support Chat
Pure Chat does not have a free trial. But you do not want one at all, since the provider delivers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of features that you don’t get together with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 site, boundless chats per month, a one day chat history and native mobile apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you get everything from the previous plan and support for ten consumers, five sites, an infinite chat history and also the ability to remove the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t pleased with their services. Read the following instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is important that the software integrates with other software your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and small operations with only a few products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large aid teams. Technical Support Chat