Why Select Crisp? Technical Support Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right choice for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Technical Support Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity and the pricing seems to outperform the advantage. Our choice was apparent at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we tried had that feature, a few at higher price tagsothers combined with a badly implemented search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can not limit on the connections we make because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do in Storyblokwe don’t wish to restrict the consumer to the use of this system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics people live talks provide. In all honesty, we are not sending many emails, because we hate spam on our side. So we want to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Interesting, it’s something you can control. You could choose 1 account for the entire group (which is cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to have this personal approach to our clients the idea of using one account for the entire team was dropped immediately. We’ve begun to compare the very first paid plan against the majority of the high tier plans to see how the cost scales . The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Technical Support Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower tier plans and feature together with the maximum tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those feature we didn’t need but would need to cover. We’re pleased to state that we believe we got the very best fit for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you need to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers that are looking for a live chat themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you’ve got a question or want to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Technical Support Live Chat Software