Background Technical Support Online Chat
There is no reason live chat shouldn’t be simple. Technical Support Online Chat
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small businesses deliver instant answers and convert more leads.
You’re not going to locate anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with customers who want answers quickly.
So let’s take a deeper look to the live chat system to know who it’s best for and all of the attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has generally positive evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd said they were in a position to convince customers to commit to a buy within minutes of communicating via the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He clarified that making it difficult to keep agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the capability to view which users are browsing your website in real time. So if someone is considering a pair of sneakers you sell on your site, you know precisely what to begin talking about, and you even have the tools for creating canned responses for specific components of your site. Technical Support Online Chat
The obvious beginning to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your site before, the representative on the backend sees all of the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the chats arrive in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like before, during and following the dialog. Don’t hesitate to modify about colors, set triggers for when the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You’ve got the chance to decide on the default option stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who would love to manage live chats while on the go. For example, if you need to leave the workplace but still want to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are all carried over to the mobile programs. You’ve got settings for actually executing the chats, together with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who’s on your website in real time. Your customer service is constantly handled, since it works like texting from your cell phone.
The reporting is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics over time. You can monitor your client satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll find for live chat. By way of example, a site is provided for reading about updates and tips, while the Guides page is full of information about the best way to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page offers you a good notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email service in-app and about the website for all plans. Technical Support Online Chat
Pure Chat does not have a free trial. However, you do not want one at all, since the provider offers a solid free plan you could continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics you don’t get together with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 website, unlimited chats per month, per one day discussion history and native mobile apps.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the previous plan and service for ten users, five sites, an infinite chat history and also the capacity to remove the Pure Chat branding.
We like the Free program for people just testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can assist you in keeping expenses down. In this article, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t pleased with their services. Read the following instructions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ queries from anywhere.
When deciding upon a live chat program, it’s important that the software integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with only a few goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with large support teams. Technical Support Online Chat